Privacy Policy

*Revised 9/02/2023


1.1. We collect your personal information for the primary purpose of providing services to you. Personal information is also used for marketing purposes where consent has been given, such as receiving notifications of upcoming promotions. An example of the personal information we collect can include:

  • Your name
  • Shipping and billing addresses
  • Phone number/s
  • Email address
1.2. Transactional information linked to your personal information is also stored for accounting, reporting and taxation purposes. An example of transactional information we collect can include:
  • Items purchased
  • Payment amount and method
  • Date and time of transaction
  • Invoices and receipts

1.3. Any correspondence we have with you may also be stored to assist in our primary purpose of providing services to you.

1.4. Personal information, transactional information and correspondence is also collected and stored under circumstances where it is required by law.


2.1. Your information can and will be shared by us with third parties where required to complete our primary purpose. For example, the various software services that we use to store your information and process transactions have access to the information we collect. Some third parties that have or may have access to most information we have collected include:

  • Shopify (website platform)
  • ReadyToShip (order processing and label platform)
  • RetailExpress (point of sale system)
  • Microsoft (email provider)
  • Google (payment gateway)
  • Apple (payment gateway)
  • PayPal (payment gateway)
  • AfterPay (payment gateway)
  • Zip Money (payment gateway)

2.2. Third parties do not have access to information that they do not require to complete the purpose for which they are engaged to by us. For example, courier services do not have access to transactional information and marketing providers do not have access to correspondence.

2.3. Marketing providers are given information required to complete the purpose of the advertising and promotion of our services. That information is used to produce the following advertising mediums:

  • Digital Marketing (direct email, Google and Facebook ads and notifications etc.)
  • Radio and Television (commercials and interviews)
  • Print Media (catalogues and newspaper articles and advertisements)


3.1. Your personal information is initially given to us by you or someone else on your behalf when you or they initiate contact with us. Ways in which you can contact us can include:

  • In person (at one of our stores or events)
  • Email and telephone correspondence
  • Our website or social media

3.2. Meta data is collected from all users that visit our website. This information is used for security and marketing purposes.

3.3. Contact forms on our website have required fields marked with an asterisk (*) which must be completed with valid information before the form can be submitted.


4.1. If you view our website, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

4.2. When you log in to our website with a user account, we will set several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.


5.1. Information associated with processed orders will be retained for tax/accounting and legal purposes.

5.2. The personal information that is collected when a user creates a profile account on our website is kept for the life of the account. All users can see, edit, or delete their personal information within their account profile at any time (except they cannot change their username). Website administrators can also see and edit that information.

5.3. Personal information that we have disclosed to any third parties for purposes previously mentioned is stored by that third party in accordance with their individual privacy policies and is no longer under our control.


6.1. If you have engaged our services or have an account on our website, you can request to receive an exported file of the personal data that we have collected and stored from or about you, the transactions you have made, and any correspondence you have had with us.

6.2. You can request that we erase any personal information we hold about you, but we are obliged to keep any information at our discretion that we may require for administrative, legal, or security purposes.