*revised 9/07/2019

Contact forms

There are contact forms in the checkout, membership signup and gift voucher purchase areas of this website. Required fields are marked with an asterisk (*) and must be completed for the form to submit. Please read further regarding the collection of this information.


If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


Our website administrators may utilise Meta data for analytical purposes.

Who we share your data with

Your contact information and the items you have purchased may be shared with any of the following organisations that are involved in getting your order to you:

  • Allgoods (inventory and office staff)
  • Zest (website administration)
  • RetailExpress (point of sale system)
  • ReadyToShip (order processing and label platform)
  • Australia Post (eParcel etc.)
  • FastWay (courier)
  • PayPal (account and credit card payments)
  • Zip Money (account payments)
  • ANZ (card/eftpos transactions)

If we have to use a different carrier for your order, your contact information (only what is required for delivery) will be passed to them.

We also may share basic information regarding any transactions you have made, with accounting firms when required for administration purposes.

How long we retain your data

The personal information that is collected when a user creates a profile account is kept for the life of the account. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Any personal information that is sent to carriers’ when items are shipped will be stored according to the carriers individual privacy policies.

Information associated with processed orders will be retained for tax/accounting purposes.

What rights you have over your data

If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.